Privacy Policy

This document sets out how V4B Ltd intends to use and protect any information given to by any means of communication.

What is an Privacy and Data Protection Policy?

This document sets out how V4B Ltd intends to use and protect any information given to by any means of communication. It ensures that V4B Ltd do not breach your rights as laid out by the ICO :-

Your Data Protection rights are :-

Your right to Access – You have the right to ask us for copies of the data we hold about you
Your right to rectification – You have the right to ask us to rectify any inaccurate or incomplete information
Your right to erasure – You have the right to have your data erased
Your right to restriction of processing – You have the right to ask us to restrict the processing of your data in certain circumstances
Your right to object to processing – You have the right to object to us processing your data in certain circumstances
Your right to data portability – You have the right to ask the we transfer personal data to you or another third party

Who are V4B Ltd?

We registered office is Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham. LL13 9UH

We are a member of the BVRLA (British Vehicle Rental & Leasing Agency) – Membership Number 895

We are a member of a group which includes Fleetsauce Ltd, Ellkat Brokers Ltd, V4B Business Finance Ltd, R.A.D.S t/a The Car Shop, ACV Hire & Autolease Spain.

V4B Ltd has Introducer/Appointed Representatives/Agents/Sub-Franchises who act on behalf of V4B Ltd.

Who regulates us?

V4B LTD is registered with the Information Commissioners Office (ICO). Our registration number is ZA048218. If you have any questions regarding Data please contact our Data Protection Officer Tracey Jones

Post :- V4B Ltd, Ellkat House, Coed Aben Road, Wrexham Ind Est, Wrexham. LL13 9UH.

Email :- traceyjones@v4b.co.uk

What information will V4B Ltd collect?

We may collect the following information:

Name and Job Title
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers
Financial information relevant to the Funder Application

What do V4B Ltd do with the information its gathered?

We require this information to understand your needs and provide you with a better service.

The information will be used for

Internal record keeping.
Application for agreement with funders/dealers
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

When processing personal data, we ensure that:

it is processed lawfully, fairly and in a transparent manner in relation to the data subject
it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
it is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay
it is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed
it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Under UK General Data Protection Regulation the lawful basis we rely on for processing this information are

Your Consent. You are able to remove your consent at any time by emailing help@v4b.co.uk
We have a contractual obligation
We have a vital interest
We have a legitimate interest

Who else do V4B Ltd share my information with?

At V4B Ltd, we take the sharing of your information seriously and ensure that it is always done in compliance with data protection laws and in line with our privacy & data policy. We only share your data with third parties who will use it according to our instructions. Some of the organisations we may share your information with include:

Credit reference agencies (to propose you for vehicle finance)
The finance provider (to generate the finance agreement)
The supplying dealer group or vehicle logistics partner (to order and deliver the vehicle)
Electricity and energy suppliers (to supply you with home EV charging units if requested)
Car or van hire providers (to supply you with a hire vehicle for agreements of up to 90 days)
Claims handling and fraud prevention agencies (to investigate or prevent crime)
Vehicle management companies (to administer maintenance and service plan agreements, if taken)
Insurance companies (to administer insurance agreements such as GAP insurance, warranty and assist)
Our group companies (V4B Group), affiliates, and partners where there is potential benefit for our customers to learn more about their products.
Anyone who is authorised (and named) on your account with V4B Ltd that has given permission on your behalf - please notify us prior to any information being shared.
Credit reference agencies (CRAs), fraud prevention agencies, anti-money laundering, and terrorist financing tools, both when you first sign up and routinely whilst you have an account with us. This includes ongoing exchanges of information with/from CRAs of settled or unpaid debts. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.
Debt collectors and vehicle recovery agencies where we have to recover sums or vehicles owned by us.

We may also share your information if we have a legal or regulatory obligation to do so. In such cases, we may need to disclose or share your personal information to comply with a legal obligation, such as in the case of investigating theft or fraud.

What do V4B Ltd do to keep my information secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do V4B Ltd use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Can I control how my information is used?

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at help@V4B.co.uk; however this may impact our ability to fulfil our obligations. We will confirm the implications before removing consent.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.

What do I do if the information you have about me is incorrect?

If you believe that any information we are holding on you is incorrect or incomplete, please write to Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham. LL13 9UH or email help@V4B.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

How can I access the information you have on me?

You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 inc. VAT when a request is manifestly unfounded, excessive or repetitive.

All customer records are kept Private and Confidential therefor V4B Ltd reserve the right to give copies of your records rather than allowing access to files which could contain information of other customers.

If you would like to submit a Subject Access Request, please email help@V4B.co.uk. We are required to confirm your identity before any information is disclosed in accordance with the Proceeds of Crime Act 2002 (POCA)

We will response to your request without delay and at the latest, within one month of receipt of your request.

Breaches

If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.

What do I do if I have concerns about how V4B Ltd are using my data?

If you have any concerns about our use of your personal data you can make a complaint to us

Post :- V4B Ltd, Ellkat House, Coed Aben Road, Wrexham Ind Est, Wrexham. LL13 9UH.

Email :- help@v4b.co.uk

You can also complaint to the ICO if you are unhappy with how we have used your data.

Post :- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Chesire. SK9 5AF

Telephone:- 0303 123 1113

Website:- www.ico.org.uk

To access this policy in another format please email compliance@v4b.co.uk